Support desk

Reach Telbet Casino support in minutes, not days

Live chat, e-mail and phone reach a real person every hour of every day, including NZST nights and public holidays.

Get help now Withdrawals average 6 minutes

Paid today

407,706 NZ$

6,075 Players online

Licensed operatorLicense OGL/2009/1346/789 issued by Gaming Control Board Curaçao. Telbet Casino N.V., company 294821.

Verified payout speedAverage withdrawal time 6 minutes. NZ$13M paid weekly, audited by SIQ and QUINEL.

Bank-grade encryption256-bit TLS encryption across all transactions. iTech Labs certified for dispute resolution.

You need a person

Ways to reach a Telbet Casino agent

Open this when one answer would settle the matter and you want to choose how it arrives.

Telbet Casino chat

Best for a stalled deposit, a locked bonus or a bet that will not settle. An agent picks up in about four minutes, around the clock.

Start chat

E-mail that leaves a record

Best for statements, card images and anything that needs a paper trail. Write to [email protected] and expect a reply within twelve hours.

Write

Call us now

Best when talking is quicker than typing, or when the matter is urgent. Call +64 9 966 3011 in NZST and a line answers in about three minutes.

Call

You are in New Zealand

Help built for players in New Zealand

A New Zealand number, New Zealand hours and a regulator we answer to keep every conversation close to home.

How to reach us

Phone+64 9 966 3011

Time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises us

RegulatorGaming Control Board Curaçao

Gambling help

Help organisationsProblem Gambling Foundation of New Zealand

Escalation route

Telbet Casino complaint steps that end at the regulator

Use this route when a chat reply or an e-mail reply does not resolve your question.

Details that get you a ruling

Write to the complaints address with your account e-mail, the date and what you expected to happen. Attach screenshots of the transaction or the chat.

Slow first, tracked after

A complaint logged this way gets its own reference, and support works from that thread instead of starting fresh. Keep the reference in your notes.

Up a level, same reference

Ask for the senior agent on live chat and quote the reference from your written complaint. Escalation stays inside the casino until the answer arrives.

Unresolved, then regulated

Only after internal escalation, take the case to Gaming Control Board Curaçao, the regulator named on this page, and include your reference and the reply you received.

Skip the wrong inbox

Send your message to the desk that handles it

You will have picked the right inbox before writing, so your message skips the handover that slows a first reply.

Account

General support[email protected]

Verification and KYC[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy and data[email protected]

Business and partnerships[email protected]

Details that cut the back-and-forth

Have these to hand and the first reply is usually the last.

Registered e-mail address
Account number or username
Screenshot of the issue
Deposit or withdrawal reference
Photo ID if verification is pending

Response times

Check who answers, and how fast

No more wondering whether anyone is awake on a Sunday in Auckland.

Live chat

Chat hours24/7 support available

Chat first reply4 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply12 hours

Phone

Phone number+64 9 966 3011

Phone wait3 minutes

Skip the hold

When you just want the short version

For the moment you want a straight answer before opening a chat window.

trustWhat if the chat agent asks me for my password?+

Give the agent your registered email address and your full name, nothing more. Support never asks for your password, and any message that does is not from us. Have your last deposit amount handy so the account can be matched quickly.

trustWhere do I ask for my personal data to be deleted?+

Send the request from your registered address to [email protected] and say whether you want a copy or full deletion. Identity is confirmed first so nobody else can pull your records. Closure of a duplicate account is handled the same way.

trustHow long should I wait before I escalate a complaint?+

Start with [email protected] so the reply sits in writing with a reference. If the outcome still does not fit, [email protected] reaches a senior desk. Unresolved cases can then go to the Gaming Control Board Curaçao, which issued license OGL/2009/1346/789.

trustDo I need to queue during weekends and public holidays?+

Staff answer at any hour, including public holidays, so no reply has to wait for a Monday morning. Push a message through when an evening withdrawal stalls and it lands with someone on shift in New Zealand time. Queues stretch a little after big sporting fixtures.

trustWhere can I find help in German or Finnish?+

Desks are staffed in English, German, Finnish and Norwegian. Say which language suits you in the first line and the thread is passed to someone who speaks it. A fair share of New Zealand players simply stay in English.

trustWhat if I want to check the licence before I deposit?+

The operator is Telbet Casino N.V., registered as 294821 in Curaçao and licensed by the Gaming Control Board Curaçao under OGL/2009/1346/789. Licence and company details sit in the footer for anyone who wants to check them. The Gaming Control Board Curaçao is the body that supervises the operation.

trustWhere do I see how long my document check will take?+

With clear documents, checks usually close inside 21 hours. Photo ID, proof of address and a card image cover most cases, so upload all three at once. A blurred corner is the usual reason a check is sent back for a second look.

Six details

Which company holds the licence?

Settles who holds the licence, where the company sits and where to write.

Company

Legal nameTelbet Casino N.V.

Company number294821 (Curaçao)

AddressSchottegatweg Oost, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2009/1346/789

Written contact

Support e-mail[email protected]