Verification path

Verify your Telbet Casino account before your first payout

Your payout waits because the licence requires every player to be identified, and our quoted review time is 21 hours.

Licensed operatorLicense OGL/2009/1346/789 issued by Gaming Control Board Curaçao. Telbet Casino N.V., company 294821.

Before your withdrawal

Clarity before you upload

Most players worry the check has no end date; here is every fixed point of it.

Who checks

Telbet Casino N.V.

Licence basis

Gaming Control Board Curaçao, OGL/2009/1346/789

Review time

21 hours

Check deadline

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

First-try approval

A clean pass on the first upload

This block settles the order of the steps, so nothing comes back to you twice.

Your own checklist

You sign in as usual and open the verification area of your account; the document list there names exactly what the casino still needs.

Four sharp corners

Then you add a photo of your photo ID; keep every corner in frame and the text sharp, since glare is the usual reason it is refused.

Is a bill enough?

Proof of address needs a recent bill or bank statement showing your name and registered address, so keep the whole page inside the picture.

Check the status later

Once both files are in, the check is quoted at 21 hours; you can leave the page, and the message centre tells you when the status changes.

At the upload screen

Which document proves what?

Which paper answers which question is what this block fixes, so no file lands in the wrong slot.

Photo ID

ConfirmsWho you are and your age

Copy must showAll four corners, text readable

Proof of address

ConfirmsWhere you live now

Copy must showName, address, recent date

Payment card image

ConfirmsThe card used for deposits

Copy must showCard face, middle digits covered

Right at payout

See when it reaches you

You will know which moments bring the check and what each one asks of you.

A clean name match

When the name or date on your profile differs from your photo ID, we stop and ask for a clean copy of that document.

First use of a card

Adding a card or wallet we have not seen before prompts a short check, so the money is confirmed as yours.

The payout that waits

Your first payout is the last point where the licence lets us wait, so ID, address paper and card image are all requested here.

Beyond your normal play

A deposit or payout far outside your usual pattern brings a request for the story behind the money and papers that show it.

Where did your money come from?

Telbet Casino N.V. holds licence OGL/2009/1346/789 from the Gaming Control Board Curaçao. That licence obliges us to know where a player's money comes from, so the request is routine for every licensed operator and never a sign that you have done wrong.

Depending on your case, we may ask for one or more of these:

Recent bank statements
Payslips from your employer
Tax or income records
Sale papers for an asset
Proof of a pension or benefit

When your upload is refused

Change the profile first. The name or address on your paper differs from your profile, so the file cannot confirm who you are. Update your profile to match the document Send a fresh copy once details match

Whole frame, not a crop. Any cut edge or altered pixel makes the file unusable, because we must see the whole document exactly as it was issued. Send the untouched original file Crop nothing, even the blank edges

Sharp beats almost readable. Glare, shadow or a missing corner hides the details we have to read, so the picture is sent back for another try. Lay the document flat in good light Fit all four corners in the frame

Question digest

One check now, a fast payout later

Telbet Casino reviews each file by hand, and these answers follow the order the team works in.

Why was my proof of address rejected, and what fixes it?+

If your bill came back refused, the fault is usually a blurry edge, a missing date or a name that does not match your profile. Send the same document again as a sharp full-page photo or a PDF to [email protected], and the team will look again.

Which body regulates Telbet Casino, and what is its licence number?+

Behind the brand sits Telbet Casino N.V., licensed by the Gaming Control Board Curaçao under number OGL/2009/1346/789. That Curaçao licence is what obliges the checks you are going through.

I got married and my ID shows a new surname, is that a problem?+

If your profile still shows your old surname, tell the team before you upload anything. Send your photo ID in the current name and ask [email protected] which record proves the change; the file then sits under your new name.

Do I have to verify before my first withdrawal goes out?+

Yes. The licence requires a completed check at the latest before the first payout leaves your account. Telbet Casino may also ask at registration or after your first deposit, so keep the three documents ready from the start.

What does a source of funds check actually look for?+

If the team asks about source of funds, treat it as routine: the licence obliges every operator to know where stakes come from. A short, plain answer linking your play to your job or savings is enough, and the file moves on.

Once I send everything, how long is the wait?+

Once your three documents are clear and match your profile, the team works to a turnaround of 21 hours. Files that need a second look can sit longer, so send everything in one go to avoid a second round.